Customer Service

I have been keenly aware of the transition to a new bank. This awareness has been helped by my experience at a local bank. For the longest time, the drive through ATM was out of envelopes. Then they upgraded it to a new ‘envelope-free’ model. The improved model claims better faster service. Ok great. Now I don’t have to take my helmet off just to lick the envelope seal.

I start to process the deposit, it asks me if it is cash or cheque. I respond cheque.

Epic fail. The machine refuses my deposit because I said it was a cheque. Read the signage though. Sigh. Inside I go to see a teller. They are nice and all, but the queue is long.

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